RESERVATION GUIDELINE
CHECK-IN TIPS

1.
Present your Check-in Certificate at the reception.
 
Remember that only the person whose name is printed in the Check-in Certificate will be allowed to check-in.

2.
Get ready your check-in deposit as required.
 
This deposit will be fully refunded in the case of non-usage of chargeable facilities and amenities at the hotel or resort.

3.
For late check-in after 6 p.m., please notify the hotel/resort in advance of your arrival

4.
Do not exceed the maximum occupancy of a room or confirmed reservation.

5.
If your confirmed room reservation includes meal arrangements as indicated in the Check-in Certificate, please check with the reception for any meal vouchers or means to redeem the meal.

6.
If you encounter difficulties checking in at a hotel or resort, please contact our nearest Member Service Centre immediately. If our office is already closed for the day/weekend/holiday, please notify us on the next working day.

 

 

 

 

 

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