RESERVATION GUIDELINE
CHECK-IN TIPS

1.
Present your Check-in Certificate at the reception.
 
Remember that only the person whose name is printed in the Check-in Certificate will be allowed to check-in.

2.
Get ready your check-in deposit as required.
 
This deposit will be fully refunded in the case of non-usage of chargeable facilities and amenities at the hotel or resort.

3.
For late check-in after 6 p.m., please notify the hotel/resort in advance of your arrival

4.
Do not exceed the maximum occupancy of a room or confirmed reservation.

5.
If your confirmed room reservation includes meal arrangements as indicated in the Check-in Certificate, please check with the reception for any meal vouchers or means to redeem the meal.

6.
If you encounter difficulties checking in at a hotel or resort, please contact our nearest Member Service Centre immediately. If our office is already closed for the day/weekend/holiday, please notify us on the next working day.

 

 

 

 

 

As part of our Go Green initiatives, with effect from 1st January 2018, membership statements such as Statement of Accounts and Points Statement, Latest Hotel Listing and Notices are no longer send out by post to members. Members may log in to Member Portal at our website to view and download these documents, view points balance, as well as perform online payments. Alternatively, members may request a copy of the membership statements from our Member Service Centre.

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