RESERVATION GUIDELINE
CHECKING YOUR RESERVATION STATUS

1.
If your payment of membership and other fees including Annual Maintenance Fees are in good standing, our member relation department will immediately process your booking upon receiving your completed reservation request.

 
However, if you do not receive any call, sms, fax or e-mail from us regarding your reservation after 3 working days from your day of submission by fax or e-mail (Submission by way of post will require at least 14 working days), we advise you to check with us in case your request did not reach us.

 
Sometimes, it might take us longer to be able to advise you on your reservation status due to external factors or technicality which are outside our control. Your patience and understanding in this situation is highly anticipated.

2.
If you are required to pay certain fees such as Annual Maintenance Fee, Reservation Administration Fee and Guest Certificate Fee, kindly submit your payment promptly within the specified deadline. A Check-in Certificate will only be issued to you upon your payment of all outstanding amounts.

 
If you should bank-in cash/cheque to our account, you need to forward a copy of the bank-in slip/transaction slip to the club immediately to notify the club of your payment. Please avoid payment through direct ATM transfer. Kindly refer to payment guideline for further details.

 
Your failure to pay promptly may result in your confirmed reservation being released and your points still being charged to your account.

3.
Finally, please ensure that you receive your Check-in Certificate for your check-in purposes at the hotel/resort before your departure. It is important that you produce this document at the check-in counter to avoid any unnecessary inconveniences.
Upon receiving your Check-in Certificate from the club, kindly ensure that all relevant particulars like check-in guest name, check-in and out date, hotel/resort, room type and number of rooms, are correct. You are required to notify the club immediately of any discrepancy and to ensure that you receive a new Check-in Certificate with all the correct details.

 

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